Hi beautiful ♥︎ Free shipping within Sweden

CUSTOMER CARE

ONE OF A KIND / MADE TO ORDER | All art is hand-painted original pieces, all completely one of a kind. All dresses are custom-made to your specific measurements, your dress is unique to your measurements! Due to the time frame for customization we only accept a few orders each month, therefor all the dresses are limited editions, which means there are just a few of the same designs out there.

SUSTAINABILITY | All dresses are created by hand upon your request at Stockholm based atelier, we do not keep any stock of clothing. We create a few original art pieces each month & make sure they find homes to serve their purpose before more pieces are created.

CARE ADVICE | Art & dresses are all handmade pieces, be sure to read the care advice which is stated in the product description & that follows each item for their special instructions.

PAYMENT | Secure payment with Mastercard or Visa.

FREE SHIPPING | We offer free shipping. At the moment we only ship to Sweden, but stay tuned, we aim to reach you! Your art will be delivered to you within 1 week with PostNord. Your dress will be delivered to you within 2-4 weeks with PostNord - it will be worth your wait! Custom-made once ordered takes a little extra time, we'll do our absolute best to create & deliver your dress as soon as possible ♥︎

RETURNS ART | You can return your unused art piece within the first 14 days after you have received your order & then get your funds back. You as a customer pays for the return & are responsible for the item/s until it/they return/s. We suggest that you secure proper packaging of the unused item/s, always send your package traceable & inform us at hello@neutralsdesigns.com that your return is on its way.

PERFECT FIT GUARANTEE | We will make sure that your dress will be perfectly fitted exactly how you want it & that you will be 100% satisfied with your order with our perfect fit guarantee.

NO RETURNS DRESSES | All dresses are custom-made to your personal measuraments & are therefor non-refundable. Please be very precise when you take your measurements following our size guide when you fill out the order form. Exception applies if product is faulty or incorrect. Please inspect your order upon receivement & contact us immediately at hello@neutralsdesigns.com if the item is faulty, defective, damaged or if you recieved the wrong item, so that we can evaluate the issue & make it right. Our top priority is to make our customers happy, please contact us if you are not happy with your dress & we will help you to the best of our ability with our perfect fit guarantee.