CUSTOMER CARE | Our mission is to create beautiful pieces that inspire you to live your beautiful life. We want our customers to be fully satisfied with their order & the process. We are here every step of the way, please let us know what we can do to make you happy hello@neutralsdesigns.com ♥︎

COLLECTIONS | We plan to have a few collection drops each year with the ability to shop the designs handmade on demand with personalized customization possibilities available. There are no standard time frame for the availability of the collections, pieces are available a limited amount of time depending on the demand & new collections launched. Stay updated following our Instagram or signing up to our newsletter (bottom of page) to never miss new collection drops or last chances to shop current collections.

SUSTAINABLE HANDMADE ON DEMAND | All products are sustainable made on demand in Stockholm based atelier meaning we create once ordered, we do not keep any unused stock. The pieces are handmade, therefore each piece will have its own details & characteristic, no piece is exactly like the main collection or like another piece of the same design. They are all one of a kind originals! Due to the time frame for on demand we only accept a few orders each month.

PAYMENT | Secure payment with Mastercard, Visa or Klarna.

FREE SHIPPING | We offer free shipping. At the moment we only ship to Sweden, but stay tuned, we aim to reach you! Your piece will be delivered to you within 2-4 weeks with PostNord. On demand orders takes a little extra time, we'll do our absolute best to create & deliver your order as soon as possible.

RETURNS | You can return your unused piece within the first 14 days after you have received your order & then get your funds back. You as a customer pays for the return & are responsible for the item/s until it/they return/s. We suggest that you secure proper packaging of the unused item/s, always send your package traceable & inform us at hello@neutralsdesigns.com that your return is on its way.