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PERFECT FIT GUARANTEE

Our top priority is to make our customers happy & make sure your dress is perfectly personalized to your unique measurements to fit the uniqueness of you!

One size only - yours! All pieces are custom-made to your personal measurements for comfort, uniqueness & a beautiful, perfect fit. Your dress is exclusively made for you, handmade once ordered. We only accept a few orders per month, therefor all the dresses are limited editions. We all know how a gorgeous dress that doesn't feel good can ruin the moment. We offer design & personalized fit to make you feel & become your best self & with our perfect fit guarantee we make sure the fit is perfect!

We will make sure that your dress will be perfectly fitted exactly how you want it & that you will be 100% satisfied with your order. If your dress doesn't fit you perfectly we will adjust it so it will for free! Please follow below steps & requirements & we will solve the problem with the fastest & most sustainable solution.

♥︎ Make sure you follow our size guide when ordering a dress, we can only accept one free alteration if your measures are somewhat close to your initial order details.

♥︎ Try on your dress as soon as it arrives, do you need to adjust something? Email us within 14 days after recieving your order at hello@neutralsdesigns.com & specify the issues so that we can alter the dress exactly how you want it. We will answer within 24 hours & let you know shipping details to return the dress so it can be altered.

♥︎ The first alteration is free of charge, you only have to pay for the traceable return shipping. The dress must be shipped to us within 14 days after you have recieved your order. You as a customer pays for the return & are responsible for the dress until it returns. Make sure you secure proper packaging of the unused item, always send your package traceable & inform us at hello@neutralsdesigns.com that your return is on its way & share tracking number.

If you have any questions, email us at hello@neutralsdesigns.com - we are here to help!